Welcome to Granicus!
Fresh Start. First Day. Clean Slate.
It goes without saying that starting a new job comes with a lot of emotions. There’s the excitement of newness, the joy of meeting new people, and elation that the opportunity to learn new things brings. But there can also be a little bit of anxiety entering a new space with new people. Not to mention the overwhelm of being “green” at your new company as you try to take it all in.
Whether this is your first or fifth job, we want you to feel welcomed and supported as you begin your time with us. And we’ve designed this onboarding program with that goal in mind.
There’s a world of opportunity at Granicus. And, we’re with you every step of the way.
Let’s start off with some brief introductions to help you get your footing on your first day.
Who We Are
One of the things you’ll notice about Granicus is that we’re constantly evolving and growing.
We have a rich history that has shaped who we are and how we got to where we are today.
We are always looking to the future and moving forward.
We want to share our story with you – one of dedication, hard work, and determination – so that you can understand where we came from and where we’re going. We hope that it will inspire you to achieve your own goals while you’re here.
Let’s start with our Mission, Vision, Values, and History.
Our Mission
From our perspective, Granicus’ mission is pretty simple:
To transform resident and government worker experiences.
Check out the video to learn more about our mission and what drives us forward.
Our Vision
Our vision is that all levels of government will provide personalized, equitable, and impactful digital experiences to every individual they serve.
Granicus connects people and government by building civic engagement and creating a foundation of trust with every interaction.
That trust is what creates impact.
Our Civic Engagement Platform enables government agencies to transform how they connect with the public through a unified experience that integrates website, online services, digital communications, and more.
Government teams work more efficiently and provide better service with solutions that transform residents’ journeys, reaching and serving every resident equally and inclusively.
The graphic below illustrates Granicus’s products and services.
With Granicus’ civic engagement platform, we support government in creating a foundation of trust with every interaction.
That trust creates impact with every positive interaction and helps communities grow together.
Our Values
At Granicus, we lead by example. Our values are demonstrated in every interaction with our customers, and each other.
When we hired you, we saw one or more of these values in you.
And we hope, during your time here, that you will take these to heart and embody them in all that you do.
We are Powered by Purpose
Our inspiration comes from the importance of our Mission.
We are Activated by Agility
We believe that a universal dedication to agile principles creates responsive environments that benefit our customers.
We are Invested in Results
We take individual ownership and accountability for results.
We are Unified by Generosity
We give generously of our time, energy, and goodwill.
We are Stronger through Inclusivity
Our strength comes from embracing diversity and fostering a culture of inclusion.
We are Fueled by Talent
We support our employees to improve and advance their knowledge and skills.
Our History
In addition to our Mission, Vision, and Values, our history is a very important part of who we are.
Click on the button below to deepen your understand of how we got where we are today.
Your Onboarding Journey
If you haven’t done so already, take some time to review your onboarding journey.
This high-level roadmap will help you navigate your next 90 days as you learn more about the company, your role within it,
and ways that you can make an impact on our business (and our community).
When you’re finished, come back here to finish up your activities for the first day.
Your First Day Onboarding Activties
Below, you’ll find a series of activities to help lay a solid foundation during your first day at Granicus. Take your time throughout the day to complete these tasks.
We’ll send you an email at the end of the day to check-in and see how you’re doing.
1. Set Up Your Granicus Corporate Account
Granicus is a tech company, and of course we use technology to do our work. Guides to the core technology we use and the guidelines and protocols we have around this technology are linked below.
As directions differ depending on the type of laptop you have been issued, please go through the instructions that matches the operating system (Windows or macOS) of your laptop by clicking the button below.
2. Meet Your Manager
In your first meeting, your manager will provide your first formal introduction to your role and your functional onboarding journey (i.e., onboarding for your specific role). Your manager will also help set expectations for your role and the onboarding process.
Of course, you will have many meetings with your manager, so they will also likely set a schedule and expectations for one-on-one meetings or team stand-up meetings. They may also discuss how you fit into the team and the objectives the team is currently working on.
Either in your first meeting, or in one of your early meetings together, your manager may gather information about your preferred working style and share theirs.
Your manager should also allow ample time for you to ask questions and clarify anything that may not be clear.
3. Meet Your Buddy
Throughout your onboarding journey, you will be meeting multiple times with an onboarding buddy from your team. Today will be your first meeting.
Your buddy will help you get a sense of how the team operates from the perspective of another team member. They can also provide insights on your role within the team and your onboarding experience.
Their role, as a colleague, is to informally check in with you on your onboarding progress, provide additional support and guidance, and answer any questions you have about your role, your team, and the company. They’re a great resource to learning the more informal ways of the Granicus culture, so be sure to ask them candid questions on your mind.
In addition to your manager, your onboarding buddy will be one of your primary support resources for your functional onboarding.
4. Complete Your Core Compliance Training
One of the most important aspects of your onboarding journey is to complete your core compliance training. This helps us stay compliant with all Federal, State, Local, and Regulatory requirements. (Learn More About Compliance Training.)
Today, the four courses below should be completed before the end of the day. Some of these courses have an assessment at the end that must be passed, so it might be helpful to take a few notes throughout the course. Clicking on any of the tiles below will take you to LearnUpon, Granicus’ learning management system.
Acceptable Use Policy
Granicus’ Acceptable Use Policy helps ensure the protection of Granicus’ customers, partners, and employees from illegal or damaging actions by individuals. This short eLearning course will guide you through the provisions of Granicus’ policy.
Security Awareness Training
With security breaches happening more frequently, Granicus takes security very seriously. This eLearning course will guide you through the policies and practices surrounding security awareness at Granicus.
Insider Threat Training
In conjunction with our Security Awareness training, it’s important that you also know what to do in the event that you discover an insider threat at Granicus. This eLearning course will help you identify insider threats and guide you on what steps to take should you encounter one.
Privacy Training
Privacy is critical to Granicus’ customers and employees. This eLearning course will guide you through multiple privacy guidelines and regulations and help you understand your role in protecting privacy at Granicus.
More Information About Compliance Training at Granicus
Each day throughout your first week of onboarding at Granicus, you’ll be required to complete a series of “Compliance Trainings.” These trainings are often mandated by federal, state, local laws, and/or regulatory bodies.
It’s important that you take the time to complete these training requirements on the day they are assigned.
By clicking the “Click Here to Get Started” button, you’ll be redirected to LearnUpon, our internal Learning Management System. Once logged in using Single Sign-On (SSO), you’ll see the assigned trainings on your Learner Dashboard in the My Courses section.
You can access the courses within that dashboard, or within the learning path, by clicking the red Learning Paths tile in the screenshot.
Need help getting logged into LearnUpon? Click here for the LearnUpon resource page which has both instructions and more information about LearnUpon, the Granicus Learning Hub.
Living Granicus’ Values
What does it mean to be Powered by Purpose? Hear what Jake Sager, Granicus’ Senior Director of Platform Growth Strategy has to say about living this Granicus value.
Powered by Purpose
“In the Fall of 2015, I first started working for a small govTech company focused on building government websites. As I was telling my granpa about my job transition, he stopped me to ask, “Will you be helping to re-design the Veteran Affairs website? That thing is awful and I can never find anything I need.” I chuckled since I knew it was unlikely, but it was at that very moment that I knew my role had a direct purpose – to help serve the people, serving the people. I had the opportunity to make experiencing government easier for my friends, family, and millions of people around the world.
Fast-forward to today, well past the time that small startup was acquired by Granicus, and I continue to remember not only that moment, but many other moments where the direct work I support at Granicus delivers outcomes to our clients far and wide. As Sr. Director, Platform Growth Strategy, my team supports the go-to-market strategy for the Government Experience Cloud. Clients who use our platform have a purpose and they achieve desired outcomes.
For example, a U.S. west coast city hosting the Super Bowl needed our support to ensure their website supported the sustained 15x traffic volumes while regularly communicating via email and text about parking, safety, and things to do Super Bowl weekend. Many U.S. east coast municipalities and counties use the Government Experience Cloud in the Southeast during hurricane season to send notifications of evacuation routes, post important updates, or enable residents to request services from their phone. Granicus clients in the U.K. have used our platform to help manage volunteers supporting Ukraine refugee intake.
Our work at Granicus and the solutions we offer via Government Experience Cloud impact the lives of millions of people around the world. As I start my 8th year at Granicus I often sit on many panel interviews as a hiring manager. More often than not, the candidate asks me, “You have stayed at Granicus for a long time. What keeps you here?”
Each time, without hesitation, I tell them a similar story about my grandpa’s questions in 2015 and share a few soundbites of the impact we deliver and outcomes our clients achieve.
What we do at Granicus matters, and our mission is incredibly important.”
Take Some Time to Self-Reflect
Throughout your onboarding journey, we think it’s vital to take some time to self-reflect on your experience. And we’ve create a community for you to share your thoughts.
Before you wrap up for the day, take a moment to self-reflect on Granicus’ Mission, Vision, and Values, and think about how you can align your work to them. Then, join the New Hire Community on Viva Engage and share your thoughts there.
Each day as you progress throughout your onboarding journey, you’ll have the opportunity to come back to this space to share your insights, ideas, and updates.
And, at the end of your onboarding experience, you’ll be able to look back at just how far you’ve come.
Need help accessing Viva Engage? Click here.
Accessing Viva Engage
You’ve Completed Your First Day
Congratulations on completing your first day at Granicus!
Over the next few days, we’ll share more information about our company structure and core teams, and our products and services. By the end of your first week, you’ll be able to articulate how your role fits into the greater whole.
Tomorrow’s focus is on Granicus in your region. You’ll receive an email in the morning to get you started.
Have a great evening, and again, welcome aboard!
For more information about Granicus’ policies and systems, please refer to the Resources section. If you have any questions or need assistance, feel free to reach out to us through the Support section.
PROGRESS